How to order online
- Browse our products by clicking on the relevent picture in the online store section or the links on the lefthand side of the page.
- When you have decided on what you would like to order click on the PURCHASE NOW button below the product. You can order more than one product at a time by selecting Continue Shopping and repeating this step.
- Enter your details
- Pay with either credit card via phone, or direct fund transfer.
- You will receive an order summary and reference number via email as soon as you have placed your order.
- Your order will then be shipped within 48 hours provided the goods are in stock.
- We will try our best to keep the web site up to date. If a product becomes unavailable you will be contacted so an alternative decision can be made.
Ballarat Patchwork aims to process and send your order within 48 hours of receiving it by email.
However, if a product ordered is not in stock, we will notify you by email immediately and advise you of the expected delivery time.
Your credit card will not be charged until your order is ready to be sent.
Ballarat Patchwork uses Australia Post for its local and international deliveries.
This is a reliable and cost effective service.
Our postage charges are determined by the weight of your order and the destination. This amount is calculated when you proceed to checkout and is added to your total.
For orders within Australia, please allow 3 working days.
For orders outside of Australia, please allow up to 7 – 21 days from the date of posting.
Note all packages are sent by air mail.
All prices are in Australian Dollars AUD.
To view conversion rates click this link to the Universal Currency Converter.
Payments are debited to your credit card when your order is ready for posting.
Orders will not be sent until payment has been processed.
Payment by Direct Transfer
When paying by direct fund transfer please do not transfer your funds until we have contacted you regarding your order and confirm that the goods are in stock.
If payment is not received within 5 working days of placing the order, an email will be sent, and if there is no reply within 2 days, the purchase will be cancelled and items made available for purchase.
Account Name: Ballarat Patchwork
Account Number: 55-075-3461
Payment by Credit Card
Ballarat Patchwork accepts Visa, Mastercard, and Bankcard.
We offer a secure shopping environment, however if you are uncomfortable providing credit card details on the internet please phone us and we will happily process your order directly. All details will be destroyed after transaction.
Ballarat Patchwork uses 128 Bit SSL encryption capabilities to process payment transactions on the internet. It works by using a private key to encrypt data that is transferred over the SSL connection such as credit card numbers. This is the highest level of encryption used on the internet today and complies to all the payment gateway and bank rules.
Offline payment methods
The downloadable order form is in PDF format. You will need the Acrobat Reader to read and print the file. If you do not have the reader, you may download it for FREE by clicking here.
Click here to download and print out the order form, complete with payment and post to:
54 VICTORIA STREET
BALLARAT, VIC 3350
Click here to download and print out the order form, note down what you wish to order, have your credit card ready and phone: Ballarat Patchwork 03 5332 6722
Click here to download and print out the order form, complete with payment details and fax to Ballarat Patchwork on 03 5332 6700.
Ballarat Patchwork is a retail store open between 10am to 5pm from Tuesday to Saturday.
Please click on the following link and that will take you to our map/location page.
Due to our huge range of fabrics, patterns, books, and packs, we can only offer a selection of these on our website. If you are looking for something that is not shown here, please email us and we will let you know if we stock it.
Your satisfaction is important to us, however, we do not accept returns simply if you have changed your mind.
If goods are faulty, please notify us within 3 days of receipt.
Any goods returned must be in the condition received.
If you have any queries or problems, please feel free to email us.
At Ballarat Patchwork we respect your privacy.
We respect the personal information you provide us and will not loan or sell your information to others. We use your information to process your order and to provide you with a more personalised service. We may send out special offers, or other information from time to time, however, if you do not wish to receive these please email please contact us at firstname.lastname@example.org and we will remove you from our mailing list.
We aim to offer friendly and efficient customer service, so it may sometimes be necessary to contact you by email in regards to any purchases you have made.
We do not disclose any personal information collected from this web application without your prior consent. Your personal information as well as the payment information you provide is securely encrypted and protected using the latest encryption and security technologies.