* Browse our products by clicking on the relevent picture in the online store section or the links on the lefthand side of the page.

* When you have decided on what you would like to order click on the PURCHASE NOW button below the product. You can order more than one product at a time by selecting Continue Shopping and repeating this step.

* Enter your details

* Pay with either credit card via phone, or direct fund transfer.

* You will receive an order summary and reference number via email as soon as you have placed your order.

* Your order will then be shipped within 48 hours provided the goods are in stock.
We will try our best to keep the web site up to date. If a product becomes unavailable you will
be contacted so an alternative decision can be made.

BALLARAT PATCHWORK ONLINE SHOP

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DELIVERY INFORMATION
Ballarat Patchwork aims to process and send your order within 48 hours of receiving it by email.

However, if a product ordered is not in stock, we will notify you by email immediately and advise you of the expected delivery time.

Your credit card will not be charged until your order is ready to be sent.

Delivery Charges
Ballarat Patchwork uses Australia Post for its local and international deliveries.

This is a reliable and cost effective service.

Our postage charges are determined by the weight of your order and the destination. This amount is calculated when you proceed to checkout and is added to your total.

Delivery Times
For orders within Australia, please allow 3 working days.

For orders outside of Australia, please allow up to 7 - 21 days from the date of posting.
Note all packages are sent by air mail.

Payment Information
All prices are in Australian Dollars AUD.
To view conversion rates click this link to the Universal Currency Converter.

Payments are debited to your credit card when your order is ready for posting.
Orders will not be sent until payment has been processed.

Payment by Direct Transfer
When paying by direct fund transfer please do not transfer your funds until we have contacted you regarding your order and confirm that the goods are in stock.

Account Name: Ballarat Patchwork
BSB: 083-523
Account Number: 55-075-3461

Payment by Credit Card
Ballarat Patchwork accepts Visa, Mastercard, and Bankcard.

To pay by credit card, please either call us with your details, or send them by fax.
This ensures your credit card details remain safe.

OFFLINE payment methods
For other offline ordering options see below:
[the downloadable order form is in PDF format. You will need the Acrobat Reader to read and print the file.
If you do not have the reader, you may download it for FREE by clicking here.

#1 POST
Click here to Download and Print out the order form, complete with payment and post to:
BALLARAT PATCHWORK
54 VICTORIA STREET
BALLARAT, VIC 3350

#2 TELEPHONE
Click here to Download and Print out the order form, note down what you wish to order, have your credit card ready and phone: Ballarat Patchwork 03 5332 6722

#3 FAX
Click here to Download and Print out the order form, complete with payment details and fax to:
Ballarat Patchwork 03 5332 6700

Ballarat Patchwork is a retail store open between 10am to 5pm from Tuesday to Saturday.
Please click on the following link and that will take you to our map/location page.

Available Products
Due to our huge range of fabrics, patterns, books, and packs, we can only offer a selection of these on our website. If you are looking for something that is not shown here, please email us and we will let you know if we stock it.

Returns Policy
Your satisfaction is important to us, however, we do not accept returns simply if you have changed your mind.

If goods are faulty, please notify us within 3 days of receipt.

Any goods returned must be in the condition received.

If you have any queries or problems, please feel free to email us.

We respect the personal information you provide us and will not loan or sell your information to others. We use your information to process your order and to provide you with a more personalised service. We may send out special offers, or other information from time to time, however, if you do not wish to receive these please email please contact us at info@ballaratpatchwork.com.au and we will remove you from our mailing list.

We aim to offer friendly and efficient customer service, so it may sometimes be necessary to contact you by email in regards to any purchases you have made.

If you have any queries or concerns regarding our privacy policy, please do not hesitate to contact us at info@ballaratpatchwork.com.au

We do not disclose any personal information collected from this web application without your prior consent. Your personal information as well as the payment information you provide is securely encrypted and protected using the latest encryption and security technologies.